LOST/STOLEN Visa Debit Cards

HOTLINE 1800 648 027

Overseas +61 2 8299 9101



Overseas +61 2 8299 9534


Visa Debit Cards

Our Visa Debit Card provides you with the ability to make purchases over the telephone, Internet or via EFTPOS like a credit card, but using your own funds within you account.

The Visa Debit Card can only be attached to either an Everyday Access Account, Pensioner Account or Business Account. You can use your card to access your own savings thereby incurring no interest charges or we can arrange an overdraft facility to be attached to your account. You can use your Visa Debit Card to:

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Your PIN

You will be issued with your own personal identification number (PIN) which is forwarded to you within a few days of receiving your card. When you use your card you may be required to enter in your PIN in order to prove that you are the owner. It is therefore very important that your PIN is memorised and not stored with your card for security.

PIN Security

You should follow the guidelines below to protect against unauthorised use of plastic card and PIN. These guidelines provide examples of security measures only and will not determine your liability for any losses resulting from unauthorised EFT Transactions. Liability for such transactions are contained within the conditions of use of the card outlined in the Terms and Conditions. Copies of the Terms and Conditions are available in our branches.

Guidelines for Ensuring the Security of your card and PIN

What if my card is lost or stolen?

If your card is lost or stolen please contact us immediately. If outside normal hours call the card Hotline on: