Lost or Stolen Cards

Need to Report a lost or stolen Card?

Lost / Stolen Visa Debit Cards

Hotline 1800 648 027
Overseas +61 2 8299 9101

Fraud Department

Hotline 1300 705 750
Overseas +61 2 8299 9534

Visa Debit Cards?

Our Visa Debit Card provides you with the ability to make purchases over the telephone, Internet or via EFTPOS like a credit card, but using your own funds within you account.

The Visa Debit Card can only be attached to either an Everyday Access Account, Pensioner Account or Business Account. You can use your card to access your own savings thereby incurring no interest charges or we can arrange an overdraft facility to be attached to your account. You can use your Visa Debit Card to:

CMCU commenced Consumer Reference Data from 1 November 2021. Consumer Reference Data is your personal data that you consent to share with accredited third parties online securely. You can choose what data you share and you can select the time period that you wish to share.  You must be over the age of 18 and be registered for CMCU's Internet Banking.  You can remove consent to share your data through your Internet Banking, CMCU App or in branch at any time.

  • Obtain cash from nearly 1 million ATMs in more than 150 countries
  • Withdraw up to $1000 per day from ATMs
  • Make purchases over the internet, by phone or through mail order
  • Pay for goods and services at overseas merchants displaying the Visa logo
  • Save on transaction fees by selecting 'Credit' when making EFTPOS purchases when not withdrawing cash
  • Access your own funds at any ATM or EFTPOS facility throughout Australia

More Information

Your PIN

You will be issued with your own personal identification number (PIN) which is forwarded to you within a few days of receiving your card. When you use your card you may be required to enter in your PIN in order to prove that you are the owner. It is therefore very important that your PIN is memorised and not stored with your card for security.

PIN Security

You should follow the guidelines below to protect against unauthorised use of plastic card and PIN. These guidelines provide examples of security measures only and will not determine your liability for any losses resulting from unauthorised EFT Transactions. Liability for such transactions are contained within the conditions of use of the card outlined in the Terms and Conditions. Copies of the Terms and Conditions are available in our branches.

Guidelines for Ensuring the Security of your card and PIN

  • Sign the card as soon as you receive it
  • Keep the card in a safe place
  • Never write the PIN on the card
  • Never write the PIN on anything that is kept with or near the card
  • Never lend the card to anybody
  • Never tell or show the PIN to another person
  • Use care to prevent anyone seeing PIN being entered at Electronic Equipment
  • Immediately report the loss, theft or unauthorised use of the card to the Credit Union

What if my card is lost or stolen?

If your card is lost or stolen please contact us immediately. If outside normal hours call the card Hotline on: