E Statements

What are the benefits of EStatements?
EStatements provide a convenient, faster way to check your account 24 hours a day 7 days a week.

How much will it cost?
EStatements are free of charge.

How often will I receive my EStatements?
You will continue to receive your statements at the same frequency as your paper statements.  You simply receive them electronically rather than on paper.

How will I know when my EStatements are available to view?
When you log onto your Internet banking your statement will be available for viewing online.

How long will the Statements be stored online?
Statements will be stored online for 7 years.  This is in line with government requirements.

Why do I need a statement when I can view my transactions online via internet banking?
By law CMCU has to issue you a statement.  Online statements only replace the paper statement that is sent to you.

Do I need to be a CMCU Internet Banking user to register for EStatements?
Yes, EStatements are available online through Internet Banking.

Can I access Estatements while overseas?
Yes, you can access EStatements where internet access is available.  As with any secure online facility we strongly recommend that you use caution if accessing your statements from an unknown computer.

Can I revert back to receiving paper statements if I change my mind?
Yes, you can request to receive paper statements at any time, just contact one of our branches and we can arrange for you.

Will I be able to print my statements?
Yes, you will be able to print your statements from within the secure site.

Will I be able to save my statements?
Yes, you will be able to save your statements to your computer if required.  Your statements will however be available any time 24/7 via our website.

Will I be able to access EStatements when I close my membership?
No, EStatements will no longer be available after you close your membership.

How do I register to receive EStatements?
Visit any CMCU branch or click here to download a registration form.