Young adults

Will the way I bank change? 

No changes will be made to the way you bank.

What happens to my mobile banking and digital services?

All mobile and digital services will operate the same. However, there may be some visual changes to these services.

Are my accounts still safe?

Your accounts will remain safe. This change will not affect our dedication to keeping our members funds safe.

Will the bank offer any new services?

As in the past, we have been continuously working to ensure that our members' funds go towards new beneficial services.

Are there new perks like better savings accounts, student loans, or credit cards?

Initially there will be no changes to our products. However, keep an eye out for future product offers as we continue to grow and provide better banking services for our members.

Will the bank still be involved in local projects and sponsorships?

Central Murray Bank will continue our support of local projects and sponsorships.

Will I need to change my account details or cards?

You won’t see any changes to your account details. We will be changing our cards; this will be over a rollout period, and only your expiration date and CVC number will change.

Will there be new digital features?

Initially, there will be no changes to our products. However, keep an eye out for future product offers as we continue to grow and provide better banking services for our members.

Are there any plans to introduce better apps, faster payments (e.g., Digital Cards) or new ways to manage my money?

As in the past, we have been continuously working to ensure that our members' funds go towards new beneficial services. We are always planning and developing new ways for our members to bank.

How will customer service be affected?

We do not anticipate any changes or disruptions to our member's services.

Will I still be able to walk into a branch and get help in person?

Our friendly staff will continue to be available in the branch, Monday to Friday, 9 am to 4 pm.

What are the benefits of switching to a bank?

We want our members to feel safe with our banking services and for future members to feel comfortable in transferring their banking to us.

Are there incentives for me as a young customer?

We offer a number of beneficial products for youths, such as fee-free accounts for under 21 years old.

Will my fees or interest rates change?

If there are any changes to fees or interest rates, we will inform you when they occur via the appropriate communication channels.  

Seniors

Will I need to change my account details or cards?

You won’t see any changes to your account details. We will be changing our cards; this will be over a rollout period, and only your expiration date and CVC number will change.

Will I still receive the same personal service?

Our service to our members will always remain our top priority.

Will I continue to see familiar staff in my local branch?

You will still see all of the same friendly faces when you come into the branch.

Will this change affect the safety of my money and existing accounts?

Your accounts will remain safe. This change will not affect our dedication to keeping our member's funds safe.

Will branch hours or locations change?

Our friendly staff will continue to be available in the Yarrawonga branch, Monday to Friday, 9 am to 4 pm.

Will fees or charges increase?

If there are any changes to fees or interest rates, we will inform you when they occur via the appropriate communication channels. 

Do I need to do anything as a customer?

There won’t be anything required from our members during this transition.

What new services will be available?

Initially, there will be no changes to our products. However, keep an eye out for future product offers as we continue to grow and provide better banking services for our members.

Will there be new products or services that benefit me as a senior?

Initially, there will be no changes to our products. However, keep an eye out for future product offers as we continue to grow and provide better banking services for our members.

Will the bank still support local events and charities like the credit union did?

Central Murray Bank will continue their support of local projects and sponsorships.

Will there be help for using digital services?

Our friendly staff will still be available in the branch and on the phone to assist you.

How can I get help if I have trouble using online banking or mobile apps?

If you are having trouble with online banking or mobile apps, please call us on 03 5744 3713 or visit us in the branch.

Will my pension, special account or fixed deposit account be affected?

There won’t be any changes to your pension or fixed deposit accounts.

Businesses

Will my business accounts or loans be affected?

No changes will be made to your accounts or loan products.

Will there be changes to interest rates, fees, or loan terms?

If there are any changes to fees or interest rates, we will inform you when they occur via the appropriate communication channels. 

What new services will be available for businesses?

Initially there will be no changes to our products. However, keep an eye out for future product offers as we continue to grow and provide better banking services for our members.

Will there be additional services like business loans, merchant services, or specialised accounts?

We already have several business products that support you in your business banking. Please talk to our friendly staff to discuss your options.

Will my account numbers, BSB, or online banking details remain the same?

You won’t see any changes to your account numbers or online banking details. We will be changing our cards; this will be over a rollout period, and only your expiration date and CVC number will change.

How will this benefit my business?

We want our members to feel safe with our banking services and for future members to feel comfortable in transferring their banking to us.

Will community support for local businesses continue?

Central Murray Bank will continue their support of local businesses. 

Will there be online tools for invoicing, payroll or financial management?

Central Murray Bank can recommend other companies services that may be able to support you in these areas.

Will branch services for businesses change?

There will be no changes to our in branch services.

Can I still access face-to-face support for business banking?

Our friendly staff will continue to be available in the Yarrawonga branch, Monday to Friday, 9 am to 4 pm.

Who can I contact if I have questions about how the transition affects my business?

You can contact our friendly staff on 03 5744 3713 or visit us in branch.